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GDPR Compliance Statement

Last updated: June 18, 2026

Our Commitment to Data Protection

vibrant-soar is committed to protecting the privacy and security of personal data in accordance with the General Data Protection Regulation (GDPR) and applicable UK data protection laws.

Legal Basis for Processing

We process personal data under the following legal grounds:

  • Consent: When you voluntarily provide information through forms or communication
  • Contract Performance: To deliver cleaning services as agreed
  • Legitimate Interests: For business operations, service improvement, and client communication
  • Legal Obligation: To comply with regulatory and legal requirements

Data Controller Information

vibrant-soar acts as the data controller for personal information collected through our website and service operations. We determine the purposes and means of processing your personal data.

Your Rights Under GDPR

As a data subject, you have the following rights:

Right to Access

You may request confirmation of whether we process your personal data and obtain a copy of that data.

Right to Rectification

You can request correction of inaccurate or incomplete personal information we hold about you.

Right to Erasure

You may request deletion of your personal data when it is no longer necessary for the purposes collected, or when you withdraw consent.

Right to Restrict Processing

You can request limitation on how we use your data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to Object

You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produces legal effects or similarly significant impacts.

How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond to your request within one month, as required by GDPR. In complex cases, we may extend this period by two additional months and will inform you of the extension.

Data Security Measures

We implement appropriate technical and organizational measures to ensure data security, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Staff training on data protection practices
  • Incident response procedures

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Retention periods vary based on data type and purpose:

  • Active client records: Duration of service agreement plus six years
  • Inquiry data: Two years from last contact
  • Financial records: Seven years as required by law

International Data Transfers

We primarily process data within the United Kingdom and European Economic Area. If data is transferred outside these regions, we ensure appropriate safeguards are in place through standard contractual clauses or other legally recognized mechanisms.

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will take steps to delete the information promptly.

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk

Contact for Data Protection Inquiries

For questions about GDPR compliance or to exercise your data rights, contact us at:

[email protected]

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Professional office cleaning services throughout the United Kingdom, delivering consistent quality and reliability.

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